Terms & Conditions

1. Definitions

1.1 Unless otherwise specified, in these terms and conditions the following definitions shall apply:

“Booking” means a Customer’s request for Transport Services, however communicated to us as evidenced by our records;

“Tour” – A prearranged journey, typically for leisure or sightseeing, involving transportation to one or more destinations. It does not include guiding, tickets or additional products or services unless explicitly specified and confirmed during booking;

“Business Day“ means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business;

“Conditions” means these terms and conditions as amended from time to time and including any special terms and conditions agreed in writing between the Customer and the Provider;

“Contract” means the contract for the provision of Transport Services made between the Customer and the Provider in accordance with these Conditions;

“Customer/you” means the person that is supplied with the Transport Services by the Provider pursuant to a Contract;

“Customer Default” means any act or omission by the Customer or failure by the Customer to perform any relevant obligation under the Contract;

“Event Of Force Majeure” means any act or event beyond the Provider’s reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

“Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Transport Services by travelling in a Passenger Vehicle. By agreeing to or using the Transport Services each Passenger agrees to be bound by these Terms;

“Passenger Vehicle” means the motor vehicle used to provide the Transport Services subject to a Booking;

“Price” means the price listed on the booking form when the Customer makes the booking, as set out in the Provider’s published price list as at the date of the Contract or such other price as may be agreed in writing by the Provider and the Customer from time to time;

“Provider/us” means Airport Transfer Cars Limited (company no 07871727);

“Quote” means the estimated price provided by the Company for a journey based on the information supplied by the Customer, including but not limited to pickup location, destination, date, time, and type of vehicle required. All Quotes are subject to change and do not constitute a binding agreement until a booking is confirmed. Additional charges may apply for changes to the journey, waiting time, tolls, parking fees, or unforeseen circumstances;

“Transport Services” means the service of transport to or from airports (or other agreed destinations) (including any instalment of the service or any multiple services) which the Provider is to supply to the Customer in accordance with these Conditions. The list of airports and London areas serviced by the Provider can be found on the Provider’s website.

1.2 Construction. In these Conditions, the following rules apply:

(a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

(b) a reference to a party includes its personal representatives, successors or permitted assigns;

(c) a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;

(d) any phrase introduced by the terms including include, in particular, or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and

(e) a reference to writing or written includes e-mails.

2. Basis of Contract

2.1 The Provider shall supply and the Customer shall purchase the Transport Services in accordance with any quotation or offer of the Provider which is accepted by the Customer, or any reservation of the Customer which is accepted by the Provider, subject in either case to these Conditions.

2.2 The Customer accepts these Conditions by placing a reservation with the Provider via, without limitation, the Provider’s website (www.247airporttransfer.co.uk), telephone – 02088860026 or email: [email protected].

2.3 After the Customer has made a reservation, the Customer will receive an e-mail from the Provider acknowledging that the latter has received the reservation.

2.4 The Provider will accept the reservation made by the Customer by sending an email of confirmation to the Customer. The Contract will only be formed when such a confirmation email is sent to the Customer. No reservation submitted by the Customer shall be deemed to be accepted by the Provider unless and until confirmed in writing by the Provider.

2.5 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Provider which is not set out in the Contract.

2.6 The Provider reserves the right to revise the Conditions at any time without prior notice at its sole discretion. Any revised Conditions will be posted on the Provider’s website and will come into effect 6 hours after posting.

2.7 If the Customer is:

(a) a consumer, they may only purchase the Transport Services if they are at least 18 years old. As a consumer, the Customer has certain legal rights in relation to Transport Services that are faulty or not as described. Advice about such legal rights is available in the local Citizens’ Advice Bureau or Trading Standards office;

(b) a business customer, it hereby confirms that it has the authority to bind any business on whose behalf it purchases the Transport Services.

2.8 The specification for the Transport Services shall be as set out in the Provider’s sales documentation unless expressly varied in writing by the Customer in their reservation (and accepted in writing by the Provider).

2.9 Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents of the Provider are intended as a guide only and the contents shall not be binding on the Provider.

2.10 The Provider reserves the right to make any changes in the specification of the Transport Services (i) which are required to conform with any applicable safety or other statutory or regulatory requirements or (ii) which do not materially affect their performance.

2.11 Sub-contracting companies are not authorised to make any representations or claims concerning the Transport Services unless confirmed in writing by the Provider. In entering into the Contract, the Customer acknowledges that it does not rely on and waives any claim for breach of any such representations, which are not so confirmed.

2.12 No variation of a Contract shall be binding unless agreed in writing by the parties thereof.

2.13 Where the Provider has quoted a price other than the Price, the price so quoted shall be valid for 24 hours only or for another duration specified by the Provider.

2.14 The Provider reserves the right, by giving notice to the Customer at any time before supply of the Transport Services, to increase the Price to reflect any increase in the cost to the Provider which is due to any factor beyond the control of the Provider such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the Transport Services which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Provider adequate information or instructions.

2.15 Reservations made for Transport Services to be rendered on 24, 25, 26 December and 1 January will be subject to an additional surcharge of 50% on the Prices.

2.16 A maximum time of 10 minutes for address collections and 30 minutes after scheduled pick-up time for airport collections will be allocated, after which time non-contact with Customers will classify the reservation to be a “no-show” and will be subject to clauses 3.2 and 4.2.3 below.

For the purpose hereof, a “no-show” is defined as an event whereby a Customer (a) in case of address collection, fails to meet the driver on the agreed pick-up time at the agreed pick-up point; or (b) in case of airport collection, fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall for up to 30 minutes from the selected pick-up time and if the Customer fails to meet within this time limit or make contact to inform their status at the airport will be considered a no-show.

2.17  All payments made to the Provider for the provision of Transport Services, or for any confirmed reservations by any method other than cash (pounds sterling), may be subject to an additional charge to cover any fees incurred by the Provider in processing such payments. This charge will be limited to the amount actually charged to the Provider by the relevant bank or payment processing service.

2.18 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Provider in order to justify withholding payment of any such amount in whole or in part. The Provider may, without limiting its other rights or remedies, set off any amount owing to it by the Customer, against any amount payable by the Provider to the Customer.

3. Terms of Carriage

3.1 The Prices are based on Customers being ready to travel at the booked time. Customers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline. We will not be responsible for any losses suffered in the event the Customer books the transfer with the Provider on short notice or without taking into consideration the arrival time at the airport advised by the airline company.

3.2 For all meets (apart from airports) waiting time is free for the first 10 minutes; thereafter you will be charged £0.40 per minute on the entire waiting time. In the case of airport meets, the first 30 minutes of waiting time from the time of landing are free, and additional free waiting time can be requested at the time of booking; thereafter Customers will be charged £0.40 per minute and the parking difference will be paid separately. There is no additional charge for flight delays.

3.3 Prices quoted are flat rates. Any diversions, additional set downs or pickups by Customers will incur a minimum charge of £5.00 per stop on the way, set down or pick up. Prices quoted for Transport Services that are not subsequently booked will have a validity of 24 hours.

3.4. For Tours, the period of hire is calculated from the selected pick-up time until the moment the group is dropped off at their final destination. The prices are provided for having the Passenger Vehicle at your disposal for the duration of the hire. If the group requires more time, extra charges may apply.

3.5 In the absence of any negligence or other breach of duty, neither the Provider nor any of its contracted or sub-contracted drivers or suppliers will accept responsibility for loss or damage to the Customers’ luggage. Customers are responsible for ensuring that their luggage is loaded/unloaded on the Passenger Vehicle at all times. The Provider or its contracted or sub-contracted third parties have the right to refuse any Customer or to make the journey due to the Customer having excess luggage which would result in the Passenger Vehicle being unsafe whilst in motion.

3.6 Passenger Vehicles are booked by Customers as requested by the same. Saloon and estate cars carry a maximum of 4 Customers and luggage. Passenger Vehicles to carry a larger number of Customers and luggage are available and can be booked as required. Please check the Provider’s website for luggage limitations and vehicle types.

3.7 In the instance where any unaccompanied luggage is transported:

(a) the Customer agrees to defend, indemnify and hold the Provider and, without limitation, its owners, workers, clients, agents and driver harmless from any and all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys’ fees, arising from, or related to, any acts or omissions of the Customer; and

(b) the Provider will use its reasonable endeavours to deliver the luggage to the exact destination as booked by the Customer. If upon delivery the driver is unable to obtain a signature for the receipt of luggage, the driver may return the luggage to our head office where storage and additional delivery costs will be incurred.

3.8 Handling of lost property

3.8.1 Any items found by a driver that have been left inside a Passenger Vehicle shall be returned to their rightful owner, wherever possible.

3.8.2 If the owner of the item(s) cannot be identified, or if the owner does not contact the Provider/driver on the day the item is discovered, the driver shall hand the item over to the Provider’s office.

3.8.3 If a person reports the loss of an item and there is no doubt about their ownership and the accuracy of their description, the item shall be returned to that person. The owner may collect the lost item from the Provider’s office in person, or alternatively, arrange for the item to be delivered, in which case they shall bear the cost of the driver’s journey from their last drop-off point to the owner’s address.

3.9. The Provider reserves the right to charge £50 in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle.

3.10. Although we always consider live traffic conditions, if the driver cannot attend an assigned job due to unexpected traffic difficulties we will do our best to forward the job to one of our partner companies that operate in the proximity of the pickup location. Please note that if you agree to this, a contract shall be formed directly between you and the applicable partner company, who will take responsibility for job fulfilment.

3.11 Without prejudice to clause 2.16, if the Customer leaves the pickup point without informing the Provider or takes a minicab,a black cab or uses another similar service with another company without the consent of the Provider, the latter will not be liable for any compensation. If a Customer leaves the pick-up point with our consent to take another minicab,  black cab or use another similar service, the Provider will reimburse to the Customer the difference in cost. For instance: if the Provider’s price is £50.00 and the Customer uses another service whose price is £80, the difference of £30.00 will be covered.

3.12 The Provider uses Google Maps to improve the Provider’s website user experience for its Customers. However, the Provider does not assume any responsibility for the map’s accuracy, distance or time displayed by Google Maps. This is a third party service. If the Customer wants to know the exact distance, the average time of a journey or other information displayed by Google Maps, they should call our Customer Service team on +44 (0) 20 8886 0026 or email the Provider at [email protected] at the time and date of the booking.

3.13. Waiting time. For airport pick-ups, in the event the Customer does not specify any extra time for getting through customs and luggage reclaim, the Provider, will automatically add 30 minutes of extra waiting time for Customers that come in with European flights and 45 minutes for those who come in with international flights.

3.14. Any estimated trip times and times of arrival presented by the Provider on its website or otherwise, are only to be taken as indicative, and are not subject to live traffic and/or weather conditions and the final route taken by the driver. Therefore, you agree that you are responsible for setting an appropriate agreed time that allows you sufficient time to reach your destination to subsequently check-in for a flight, take a train or fulfill any other dependencies you might have.

3.15. All pick-ups from outside of London’s boundaries must be paid in advance and booked at least 4 hours ahead of the pick-up time.

3.16. Every reasonable effort will be made by the Provider to ensure that Passenger Vehicle(s) arrive on time and reach destinations on time. The Provider shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its reasonable control. The Provider and its employees aim to provide a reliable service for you and where alternative options are given and the client refuses, the Provider will not be liable for any loss suffered.

3.17. When a client creates an account with us, they will receive 10% off the base price of the journey. This discount excludes any extra fees. It does not apply to extra child seats, extra stops on the way, car type, or any other extra requirement that the client may have. If the journey’s standard cost is £40, then the discount will be of £4. If however they require an 8-seater car instead of a standard saloon car, then the extra £30 for the car type will not be subject to the discount. The price will be £70 without the discount, respectively £66 with the discount.

3.18. The use of a child seat will be charged at £10 each and may be requested only for Saloon, Estate, MPV, 6-7 Seater, and 8 Seater vehicles. This service is unavailable for Executive and VIP vehicles. Please note that child seats are not a requirement in London Taxi & Private Hire Vehicles.  Any requested infant/child/booster seats are subject to availability on the date of the journey and the Provider cannot guarantee that they will be provided.

4. Cancellation policy for consumer Costumers

4.1 The Customer may cancel a reservation within 7 days of making the reservation provided that the Transport Service is due to commence more than 7 days after the reservation date. In such circumstances, the Customer shall be charged £3 (reflecting the payment system commission).

4.2 Otherwise the following cancellation policy applies:

4.2.1 Cancellations notified more than 24 hours before the pick-up date and time bear a £10.00 cancellation fee.

4.2.2 Cancellations notified from 3 to 24 hours prior to the pick-up time bear a charge equal to 50% of the quoted Price.

4.2.3 Cancellations notified within 3 hours of the pick-up time bear a charge equal to 100% of the quoted Price.

4.3 All cancellations must be notified by calling 02088860026 or e-mailing [email protected]. If calling from abroad, the number to dial is 00442088860026.

4.3.1. We reserve the right to refuse Transport Services to anyone taking into consideration the below situations :

• When a Customer is consuming alcohol
• When a Customer has been or is being, disruptive
• When a Customer harasses the Provider’s employees or contractors

4.4  Where clause 4.3.1 applies, no refunds shall be provided of any pre-paid amounts for the Transport Services.

4.5 The cancellation of Passenger Vehicles booked by Customers and not suitable for their purposes will be subject to clause 4.2.3 in such case where the Passenger Vehicles are driven up to the agreed pick-up point.

4.6 For coach hire transfers (covered with vehicles with more than 9 seats), please note the additional terms concerning the booking and cancellation process:

Deposits – In order to hold your booking, a 25 % non-refundable deposit must be paid upon booking. 

Cancellation by Hirer – Cancellations or changes must be made at least 7 days prior to travel. In case of cancellation for the coach/minibus hire and tours services, the following charges will apply:

• if the cancellation was made at least 7 days before the date of travel the 25% deposit will be charged;
• if the cancellation is made within 7 days of the travel date a 50% charge will be applied of the full service price;
• for cancellations on the day of the journey or less than 49 hours prior to the journey, the full booking amount will be charged;
• for no-show situations, when the customer does not show-up at the pick-up, the full booking amount will be charged.

4.7. For Tours: Cancellations made at least 24 hours before the scheduled tour will receive a full refund. Cancellations made less than 24 hours before the tour or customer no-shows will not be refunded.

5. Obligations of the Parties

5.1 The Customer shall:

(a) ensure that the terms of the reservation and any information it provides to the Provider are complete and accurate;

(b) co-operate with the Provider in all matters relating to the Transport Services;

(c) supply the Provider with such information and materials as the Provider may reasonably require in order to provide the Transport Services, and ensure that such information is accurate in all material respects.

5.2 The Provider warrants to the Customer that the Transport Services will be provided using reasonable care and skill.

6. Limitation of liability: THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

6.1 Limitation of liability for Consumer Customers

6.1.1 If the Provider fails to comply with these Conditions, the same is responsible for loss or damage suffered by the Customer, only if it is the foreseeable result of said breach or negligence. Loss or damage is foreseeable if they are an obvious consequence of the Provider’s breach or negligence or if they were contemplated by the parties when the Contract was agreed upon.

6.1.2 The consumer Customer agrees not to use the Transport Services for any commercial, business or re-sale purposes, and in particular the Provider has no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.1.3 The Provider does not in any way exclude or limit its liability for:

(a) death or personal injury caused by its negligence;

(b) fraud or fraudulent misrepresentation.

6.2 Limitation of liability for business Customers

6.2.1 The Provider only supplies Transport Services for internal use by the business of the business Customer, and the latter agrees not to use the Services for any re-sale purposes.

6.2.2 Nothing in these Conditions limit or exclude the Provider’s liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation.

6.2.3 Subject to clause 6.2.2, the Provider will under no circumstances whatsoever be liable to the business Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

6.2.4 Subject to clauses 6.2.2 and 6.2.3, the Provider’s total liability to the business Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100 % of the Price of the Services.

6.2.5 Except as expressly stated in these Conditions, the Provider does not give any representation, warranties or undertakings in relation to the Transport Services. Any representation, condition or warranty which might be implied or incorporated into these Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.

7. Force Majeure

7.1 The Provider will not be liable or responsible for any failure to perform or delay in performance, regarding any of the Provider’s obligations under a Contract, if they are caused by an Event Of Force Majeure.

7.2 In the case of an Event Of Force Majeure affecting the performance of the Provider’s obligations under a Contract:

(a) the Provider will contact the Customer as soon as reasonably possible to notify the same; and

(b) the Provider’s obligations under a Contract will be suspended and the time for performance of the Provider’s obligations will be extended for the duration of the Event Of Force Majeure. Where the Event Of Force Majeure affects the delivery of the Transport Service to the Customer, the Provider will use its reasonable endeavours to arrange a new delivery date with the Customer after the Event Of Force Majeure is over, provided that the Transport Service is still needed by the Customer.

8. Miscellaneous

8.1 Waiver.

(a) A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

(b) Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.

8.2 Severance.

(a) If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

(b) If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

8.3 Communications

(a) The Provider’s contact details for any communication in writing are: Airport Transfer Cars Limited, Unit 32, Lumina Way, Enfield, EN1 1FS; [email protected]

(b) If the Customer is a business, any notice between the parties will be deemed, received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

8.4 Confidential Information

The Customer undertakes to the Provider that:

(a) it will regard as confidential the Contract and all information relating to the business and/or products of the Provider and will not use or disclose to any third party such information without the Provider’s prior written consent, unless the information is in the public domain other than by reason of the Customer’s default;

(b) the Customer will use its best endeavours to ensure compliance with this confidentiality provision by its employees, agents, affiliates and relatives as the case may be. This Condition shall survive the termination of the Contract.

8.5 Governing law and venue of disputes

(a) If the Customer is a consumer, these Conditions are governed by English law. This means a Contract and any dispute or claim arising out of or in connection with it will be governed by English law. The consumer Customer and the Provider agree that the courts of England and Wales will have non-exclusive jurisdiction.

(b) If the Customer is a business customer, these Conditions are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. The business Customer and the Provider agree to the exclusive jurisdiction of the courts of England and Wales.

8.6 Any call that you will make to / receive from the Provider will be recorded for the purposes of improving our services and training. The call recordings are subject to our “Privacy Policy”.

8.7. We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint), via e-mail.

9. Privacy Policy

See Privacy Policy

10. Cookie Policy

See Cookies Policy

11. Use of the Provider’s Website

The use by the Customer of the Provider’ website is also governed by the Website Acceptable Use Policy. It is advisable that the Customer takes the time to read these, as they include important terms which apply to the Customer.